From Pain to Profit: Why People Operations Matter

3 min read

In 2019, I hit rock bottom.

My struggle with mental health nearly cost me my life and the tipping point? Work. It wasn’t just the workload or the long hours—it was the feeling of being unseen, unvalued, and disconnected. This experience has profoundly shaped my mission and my approach to people operations.

The Heart of People Operations

People operations go beyond traditional HR. It’s not just about policies and procedures; it’s about creating an environment where every employee feels seen, valued and a part of something bigger than themselves. Having walked through the fire myself, I know the importance of this firsthand.

Employees aren’t just assets; they’re people with dreams, struggles, and unique strengths. When businesses acknowledge this, those people thrive.

Creating Environments Where People Thrive

When I was at my lowest, I wished someone had noticed my struggle and taken steps to create a supportive environment. That’s why I’m passionate about building cultures where employees feel safe, supported, and motivated. Through TMC People Agency, I offer services like employer brand audits, leadership development, and 'fractional' (outsourced) people operations—all designed to enhance the employee experience.

This isn’t just about creating a better life for employees; it’s about boosting your bottom line. When employees thrive, businesses grow.

Outsourced People Operations: Expert Support Without the Overhead

For growing businesses, having a full-time HR team isn’t always feasible. But that doesn’t mean you have to compromise on employee experience. As a fractional people operations leader, I provide expert support tailored to your needs, helping you create a thriving workplace without the overhead of a full-time HR staff. This approach allows businesses to access high-level expertise and create environments that drive success and profitability.

Employer Brand Audits: First Impressions Matter

The first interaction a potential employee has with your company sets the tone for their entire journey. I’ve ghosted interviews before (everybody has), simply because the company’s image didn’t resonate with me. It wasn’t about the benefits package—it was a feeling. Through our employer brand audits, we help businesses present their true value, ensuring they attract the right talent. A strong employer brand attracts top talent, reducing turnover and saving recruitment costs.

If you can get someone pumped about joining your company even before they've set foot in the door, it makes keeping them around and engaging them a whole lot simpler.

Leadership Development: Turning Managers into Leaders

Leadership is more than just a title. It’s about inspiring and guiding your team, understanding their needs, and helping them grow. My journey has taught me what true leadership looks like—it's about empathy, resilience, and the ability to make each team member feel important.

I’ve been there, unseen and unheard, and I’m dedicated to ensuring no one else has to go through that. Effective leadership drives employee engagement and productivity, leading to higher profits.

My Why: Helping People Feel Seen

At the core of everything I do is a simple mission: to help people feel seen.

Every employee is an individual with unique needs and aspirations. But for a business to thrive, these individuals must feel seen and valued as part of a collective that drives the company forward. Achieving this means creating an environment where each person knows they matter and belong.

My mission is to foster these environments, turning personal insights into practical strategies that ensure every employee feels recognised and integral to the business’s success. When people feel seen, they perform their best, and that collective effort propels businesses to new heights.

My journey from pain to purpose has equipped me with the empathy and knowledge needed to revolutionise people operations. By focusing on the employee experience and understanding the real impact of work on mental health, I’m committed to helping businesses create workplaces where everyone feels valued and motivated. This not only leads to happier, healthier employees but also drives business growth and profitability.